FAQS

The Elbike is a beautiful and easy Pedelec (pedal electric cycle) with a removeable battery. Elbike offers a very good price-performance ratio. Made in Germany!

Gears

How many gears has the Elbike?

The basis-model is singlespeed with 1 gear. You can choose the 3 or 8 gear shift variant though. Elbike offers the Shimano Nexus Grip Shift.

Is Singlespeed enough for a city with slopes?

Singlespeed without electrical drive is very sporty. Singlespeed with electric support is a pleasant way to cruise through the city and slopes without efforts. And most of all, fastest! You don‘t have to think which gear to use, just drive.
The optimally adapted transmission ratio of 44/17 teeth allows unbeatable acceleration and a surprising speed within the city.
And another reason for Singlespeed: It is not prone to repairs.

Motor

Why do you use a front hub?

The main advantage is easy handling when something is broken. It is very simple to change the front wheel with the hub engine. Our motor only weighs 1.8 kg, reaches a very high efficiency, is quite silent and does not vibrate.
Also it is an ALL WHEEL DRIVE. You power the back wheel with pedaling and the
engine supports the front wheel.
The size of the wheels is 28 inches.

Is there any guarantee?

The guarantee period is one year starting with the delivery of the electric parts. For all the other bicycle parts (frame, fork, etc.) we offer a two/five year warranty. As we want to satisfy our customers, we are very keen in the case anything goes wrong after the warranty.

Battery

Is the battery of the Elbike removable?

The battery of every Elbike is removable and lockable. You can easily charge it wherever you have a socket.

Which battery is integrated?

We integrated the Ansmann battery with the following capacity: 11,6Ah, 418Wh, distance: 80 km (full load 50 km), charging cycles: 500 full loads, max. 3000 partial loads (hereafter 75% capacity will remain).

Why can't I see the battery?

The battery is fully integrated in the down tube and nearly invisible.

What advantages does the Elbike Lithium-battery have?

Lithium battery packs are the ideal power choice for E-Bikes.
With double high energy density compared to NiMH cells and with their low self-discharge, this technology is the optimal energy source for E-bikes.
Li-Ion battery packs are thermally stable, resistant to cold and have no memory effect.

Service

It is important for us to make our customers happy and satisfied. Please do not hesitate to get in touch, if any problems occur. We will always find a satisfying solution for you.
Our service hours (e-mail/telephone) and the opening hours of our urbike shop in Munich are Tuesday – Friday at (10:00 -19:00). Monday upon consultation. If you have any questions, please e-mail us hello@urbike.de. We will get back to you as soon as possible (usually within 24 hours).

Quality

“Quick and dirty“ is surely not our guiding principle! We strive for sustainability. Consistent quality control tests, feedback of our clients and our experience form input for product development, quality control and quality improvement. In the case of quality issues, please get in touch and we will find a solution.

Delivery

Your Elbike will be safely delivered wrapped up in 2 layers of bubble wrap in a cardboard carton. You will be informed about the date of delivery and a tracking number will be provided.
Your Elbike is insured during transport. In case of damages caused during transportation please contact us. We will make sure to find the best solution as soon as possible. Please unpack and check your Elbike upon delivery and notify us asap of any problem.

Shipping costs

Per electro-bicycle including VAT
Germany: 44 EUR
Austria: 54 EUR
Europe (close) (Italy, Netherlands, Belgium, Luxemburg, etc.): 64 EUR
Shipping costs Europe (distant) (Spain, Portugal): 74 EUR
Shipping costs Switzerland: 90 EUR + customs duty + fee
Shipping costs rest of the world: upon request, about 90 EUR